In journalism school they teach that the best reporters ask the dumbest questions. That’s because the dumbest-sounding, most obvious questions are often the ones everyone else is dying to ask but are afraid to because they think they’ll look dumb themselves.
This is just as true when you, as the marketing or product manager, are asking a subject matter expert to explain the value of a new product or service. When you get a curt or obvious answer to your first question, asking the right follow-up can uncover the “news” you need to drive a compelling content marketing program using blog post, Webinars, white papers and more.
Here are some recent follow-up questions I’ve asked subject matter experts, with explanations of how they uncovered the hidden content marketing “news” potential in their original answers:
I asked: “When you talk about the ‘risk’ if companies don’t use your software, I assume you mean business risks like system downtime as well as legal and compliance issues?
SME clarified: “Yes, but even more important to our clients these days is the risk of spending money on security where they don’t have to when budgets are so tight.” The news: Customers are thinking more about the risks of misinvesting these days along with traditional risks like business continuity and compliance.”
I asked: “When you talk about storage virtualization, I assume you mean creating virtual storage pools, just as in server virtualization. Right?”
SME clarified: “Yes, we create virtual pools of storage. But we also virtualize associated storage applications such as backup and replication, eliminating those areas as potential bottlenecks.” The news: There’s a new concept out there called storage application virtualization, it’s different than server virtualization and solves different problems.”
I asked: You say that as an outside agile development consultant, you serve as the “gate keeper” who ensures quality execution throughout a project from start to finish. What exactly does that mean?”
SME clarified: “With our years of experience, we know which common mistakes to look for, like not holding everyone properly accountable at each stage in an agile development process.” The news: Many customers may think they’re doing agile development right when they’re not, and the weak point is holding all the players accountable.”
I asked: “You’re announcing your first channel program for `IT consultants.’ What do you mean by an `IT consultant’ and how is it different from a traditional reseller?”
SME clarified: “An IT consultant doesn’t resell hardware or software, and only provides services. This is the first time we’ve offered a program specifically for these technology influencers. The news: Even if they don’t resell products, folks who sell customers technical services can, for the first time, earn revenue by recommending this vendor’s hardware.
In each of these cases, asking even obvious-sounding follow-ups (“What do you mean by an `IT consultant?’” revealed an actionable, specific piece of information the target audience would find useful and that will keep them interacting with your brand. In each case, it’s easy to see how you could build out blog posts, case studies, Webinars, podcasts or videos building off the answer to even one question.
Bottom Line: If you’re not getting the actionable, interesting information you need for content marketing from your subject matter experts, ask!